(Automatic translation of the original text in Slovak)
General business conditions of the company ART DJJ, sro
I. Basic provisions
These GTC regulate the relations between the contracting parties to the purchase contract, where on the one hand the company ART DJJ, sro, Adámiho 7, 841 05 Bratislava, Slovak Republic, IČO: 35913720, DIČ: SK2021915522, entered in the Commercial Register of the District Court Bratislava I, file no. . 34248 / B as the seller (hereinafter referred to as the "seller") and on the other hand is the buyer . The buyer is the consumer. The consumer is a natural or legal person.
Legal relations between the seller and the consumer not explicitly regulated by these GTC are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as related regulations.
By placing an order, the buyer confirms that he has read these GTC. The buyer is aware that the purchase of products that are in the seller's business offer does not create any rights to use registered trademarks, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific case by a separate contract.
II. Contract of sale
1. Conclusion of the purchase contract
If the buyer is a consumer, the proposal to conclude a purchase contract is the placement of the offered goods by the seller on the site, the purchase contract is created by sending the order to the buyer consumer and acceptance of the order by the seller. The seller will immediately confirm this acceptance to the buyer by informative email to the specified email, but this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or for legal reasons. For an exception to this procedure, see point VI. Ordering.
The seller is not responsible for any errors in data transmission. The contract is concluded in the Slovak language.
The concluded contract is archived by the seller for at least five years from its conclusion, but for the longest period according to the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is clear from these terms and conditions, where this process is clearly described. The buyer has the opportunity to check and possibly correct the order before sending it. These GTC are available on individual portals of the seller and thus their archiving and reproduction by the buyer is enabled.
The costs of using means of distance communication (telephone, internet, etc.) for the execution of the order are in the normal amount, depending on the tariff of telecommunication services used by the buyer.
If the services are ordered by the buyer-consumer, then he hereby agrees to be provided to him before the expiration of the statutory withdrawal period.
2. Delivery of the subject of purchase
By the purchase contract, the seller undertakes to hand over the thing to the buyer, provide the digital content / license that is the subject of the purchase and allow him to acquire ownership / license to it, and the buyer undertakes to take over the thing / digital content and pay the purchase price to the seller.
The seller reserves the right of ownership of the thing, and therefore the buyer becomes the owner only after full payment of the purchase price. This rule also applies when purchasing a license or service.
The seller will hand over the thing to the buyer, as well as the documents relating to the thing, and will allow the buyer to acquire ownership of the thing / license in accordance with the contract.
The Seller will fulfill the obligation to hand over the thing to the Buyer if it allows him to dispose of the thing at the place of performance and notifies him in time.
If the seller is to send the thing, he hands it over to the buyer-entrepreneur by handing it over to the first carrier for transport for the buyer and allows the buyer to exercise the rights from the contract of carriage against the carrier, the seller hands it over to the buyer-consumer only when the thing is handed over to him.
The seller will hand over the object of purchase to the buyer in the agreed quantity, quality and design.
If it is not agreed how the item should be packed, the seller will pack the item according to custom; if they are not customs, then in the way necessary to preserve the thing and protect it. In the same way, the seller procures the item for transport.
With regard to minimizing the occurrence of damage and ensuring trouble-free supply, the seller reserves the right to deliver the goods to the buyer, who within one order and / or one day ordered the goods for a total value exceeding 250, - Euro including VAT, after full payment of the total purchase price. As soon as the buyer pays the total purchase price of the purchased goods, the seller will make the shipment in accordance with the buyer's requirements set out in the order.
When using all electronic content purchased in the seller's e-shop, the buyer is obliged to comply with the obligations set out in these GTC and the legal regulations governing copyrighted works. If the buyer violates the obligations set out in this way, then he is obliged to pay any damages, and such conduct may also have criminal consequences.
The buyer, who can only be a natural person, is entitled to use all electronic works exclusively for his personal use, and the purpose of this use is not to achieve direct or indirect economic or commercial benefit. The buyer is also not entitled to copy the purchased electronic content or otherwise reproduce it, make descriptions, clippings and otherwise dispose of it in violation of copyright or other legal regulations.
III. Information security and protection
The Seller declares that all personal data is confidential, will be used only to perform the contract with the buyer and marketing actions of the Seller and will not be otherwise disclosed, provided to a third party, etc. with the exception of the situation related to distribution or payment related to the ordered goods (notification of name, account number and delivery address). The seller shall ensure that the data subject does not infringe his rights, in particular the right to respect for human dignity, and shall also ensure protection against unauthorized interference with the data subject's private and personal life. Personal data that is provided voluntarily by the buyer to the seller in order to fulfill the order and marketing actions of the seller, are collected, processed and stored in accordance with applicable laws of the Slovak Republic, in particular Act no. 122/2013 Coll., On the protection of personal data, as amended and effective. The Buyer gives the Seller his consent to the collection and processing of this personal data for the purpose of fulfilling the subject concluded in the purchase contract and use for marketing purposes of the Seller (mainly for sending commercial notices) until his written disagreement with this processing sent to the Seller's address. In this case, the electronic form is also considered to be a written statement, in particular via the contact form on the seller's website. The buyer has the right to access his personal data and the right to correct them (via the cited contact form, including the right to request an explanation and removal of the unsatisfactory condition and other legal rights to this data.
As part of the complaint procedure, the following information is required from customers: name, surname, address, telephone number, e-mail and signature or digital signature. All personal data obtained in this way are processed exclusively for the purpose necessary for handling the complaint and in accordance with Act no. 1222013 Coll., On the protection of personal data, as amended and effective.
The buyer has the right to access and correct their personal data, including the right to request an explanation and removal of the erroneous condition and other legal rights to this data.
The seller may further incorporate the so-called "cookies" so as to facilitate the provision of information society services, in accordance with the provisions of Directive 95/46 / EC on the purpose of "cookies" or similar tools, and to ensure that users are aware of the information stored on the terminal equipment they use. Users have the option to refuse that "cookies" or similar tools be stored on their end devices, e.g. by launching incognito browsing functionality in their browser.
Due to the prevention of criminal activity and minimization of damages, the seller reserves the right to reject the order by the buyer created from a blocked IP address, if this IP address is on the so-called blacklist. In case of problems with the order, the buyer can contact the seller via the contact form or telephone number.
IV. Operating hours
Internet sales are available around the clock.
In the event of a failure of the information system or force majeure, the seller is not responsible for non-compliance with operating hours.
All prices are negotiable. There are always current and valid prices in the online e-shop. Prices are final, ie. including VAT, or all other taxes and fees that the consumer must pay to obtain the goods, this does not apply to any fees for transport, etc., which are listed only in the so-called shopping cart and their amount depends on the choice of the Buyer.
The stock prices are valid until the stock is sold out, stating the number of pieces of stock goods or for a specified period of time.
Original price means the price of the goods / services / license for which the seller offered the goods / service / license in question, without taking into account the total possible bonuses, marketing campaigns to support sales and other discount promotions in its operated e-shop.
The buyer will receive the goods at the price valid at the time of ordering. The purchasing consumer has the opportunity to familiarize himself with the total price, including VAT and all other fees, before placing the order. This price will be stated in the order and in the message confirming the receipt of the order of goods. The buyer consumer has the opportunity to become acquainted with the fact, as long as the offer or price remains valid, before placing the order.
The Buyer acknowledges that there may be cases where no contract is concluded between the Seller and the Buyer, especially when the Buyer orders goods at a price published in error due to an error in the Seller's internal information system. In such a case, the seller informs the buyer of such a fact.
The seller reserves the right to declare the purchase contract invalid, if there has been misuse of personal data, misuse of the payment card, etc., or due to the intervention of an administrative or judicial authority, the buyer will be informed of such a procedure.
The buyer acknowledges that in these cases, the purchase contract cannot be validly concluded.
VII. Withdrawal from the contract
Withdrawal from the contract by the buyer, which is the consumer
Pursuant to the provisions of Section 7 of the Consumer Protection Act in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's premises and amending certain laws (Act No. 102/2014 Coll.), The buyer has the right from withdrawal of the contract concluded in this way without giving a reason within 14 calendar days from the date of receipt of the goods or from the conclusion of the contract for the provision of services, and it is necessary to deliver a letter of withdrawal from the contract to the seller within the specified period. The buyer has this right even if he picked up the goods ordered via the Internet in person.
The goods should be returned by the buyer consumer complete, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods. In the event that the returned goods are incomplete or damaged, the seller may demand from the buyer an amount corresponding to the reduction in the value of the goods (in accordance with §10 paragraph (4) of the Consumer Protection Act when selling goods or providing services under a distance contract or a contract concluded outside the seller's premises and amending certain laws.).
In the case of consumer goods other than identification tapes (eg cosmetics, nutritional supplements, drugstore products, etc.), it is possible to withdraw from the contract only if the buyer delivers the goods undamaged and unused in undamaged original packaging.
In the case of consumer goods identification tapes, it is not possible to withdraw from the contract.
The money for the returned goods will be returned to the buyer consumer no later than 14 days from the delivery of the notice of withdrawal from the purchase contract.
Except where withdrawal is expressly agreed, the consumer may not withdraw from contracts for:
(a) the provision of a service, where the provision of the service began with the consumer's express consent and the consumer has stated that he has been duly informed that, by expressing that consent, he loses the right to withdraw from the contract after full provision of the service;
b) the sale of goods or the provision of a service, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the period for withdrawal from the contract,
c) the sale of goods made according to the specific requirements of the consumer, custom-made goods or goods intended specifically for one consumer,
d) the sale of goods which are subject to rapid deterioration or deterioration,
e) the sale of goods enclosed in protective packaging which cannot be returned for reasons of health protection or hygienic reasons and whose protective packaging has been broken after delivery,
f) the sale of goods which, due to their nature, may, after delivery, be inseparably mixed with other goods,
g) sales of alcoholic beverages, the price of which was agreed at the time of concluding the contract, their delivery can be made after 30 days at the earliest and their price depends on market price movements which the seller cannot influence,
(h) carrying out urgent repairs or maintenance explicitly requested by the consumer from the seller; this does not apply to service contracts and contracts having as their object the sale of goods other than spare parts needed to carry out repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not pre-order these services or goods,
(i) the sale of phonograms, video recordings, phonograms, books or computer software sold in protective packaging, if the consumer has unpacked that packaging,
j) the sale of periodicals, with the exception of sales under a subscription agreement and the sale of books not supplied in protective packaging,
k) the provision of accommodation services for purposes other than accommodation, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the seller undertakes to provide these services at the agreed time or within the agreed time,
(l) for the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the consumer and the consumer has stated that he has been duly informed that by expressing such consent he loses the right to withdraw from the contract.
If the buyer decides to withdraw within the specified period, we recommend to speed up the withdrawal equipment to deliver the goods to the seller's address together with the attached cover letter with any reason for withdrawal from the purchase contract (not a condition), purchase document number and bank account number or , whether the amount will be paid in cash or whether it will be used for another purchase.
The buyer acknowledges the fact that if gifts are provided with the goods, the gift contract is concluded between the seller and the buyer, provided that if the consumer's right to withdraw from the contract is exercised, the gift contract expires and the buyer is obliged to return together with the returned goods. related gifts provided. If these are not returned, these values will be understood as unjust enrichment of the buyer.
Upon fulfillment of all the above conditions for the return of goods, the buyer will be entitled to a refund of paid financial amounts associated with the returned goods, which will be returned to the buyer no later than 14 days to the account from the withdrawal.
VIII. Terms of payment
The seller accepts the following payment terms:
- prepay by bank transfer,
- payment via the PayPal internet interface (online payment card or transfer from a PayPal account),
- cash on delivery upon delivery of goods (cash is taken over from the customer by the carrier),
The goods remain the property of the seller until full payment and takeover, but the risk of damage to the goods passes to the takeover of the goods by the buyer.
Buyer billing information cannot be changed retroactively after sending the order.
IX. Terms of Delivery
Only the buyer can take over the goods. This person must sufficiently identify himself / herself with a valid identity card or passport.
Sending by transport service - SR:
The goods can be sent to the buyer by transport service. The carrier delivers shipments anywhere in Slovakia within 24 hours. The price of transport is governed by the price list current on the day of the order.
Incomplete or damaged shipment must be immediately notified by e-mail to the seller's address, write a damage report with the carrier and send it without undue delay by e-mail or mail to the seller. Additional complaints of incompleteness or external damage to the shipment do not deprive the buyer of the right to complain about the thing, but they do give the seller the opportunity to prove that it is not a breach of the purchase contract.
X. Warranty conditions
The warranty conditions for the goods are governed by the valid legal regulations of the Slovak Republic. The purchase document serves as a guarantee certificate.
XI. Final provisions
These General Terms and Conditions are valid and effective from 2 September 2015 and cancel the previous versions of the GTC. The seller reserves the right to change the GTC without prior notice.
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Bratislava Region
Prievozská 32, PO Box 5,820 07 Bratislava 27
Department of Technical Product Inspection and Consumer Protection
tel. No .: 02/58272 172-3
fax no .: 02/58272 170